merseytravel fast tag login

(For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). We will write to you to let you know that we are going to stop providing the service, at least 14 days in advance of stopping the services and will refund any sums you have paid into your Account. Get in Touch Before. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. The debts are not of a level that would significantly impact the level of the toll. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. We are sorry for any inconvenience caused. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. No trains are running from the station. We aim to have normal service resumed as swiftly as possible. Personal accounts are restricted to a maximum of 4 Users. We aim to have normal service resumed as swiftly as possible. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. The debt isn't just related to the construction costs of both the Queensway and Kingsway, but also the money that was borrowed for tunnel maintenance and improvements before the Tunnels Act 2004. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. (d) Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. The new video-tolling system is another example of the continued investment that the Combined Authority is making in both of our Mersey Tunnels. All commercial trips, or trips for a business, through the Mersey Tunnels must be declared and paid for via cash or card. If you drive a Class 1 vehicle and live within the Liverpool City Region (with local authorities of Halton, Knowsley, Liverpool, St Helens, Sefton and Wirral) you are entitled to a discount of 80p on journeys. We are sorry for any inconvenience caused. The maximum fine for breach of a byelaw is 1,000. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. One of the benefits of T-FLOW is that you can manage your account onlinevia your dashboard where you can view your statement or see an itemised history of journeys made. To request a receipt, please have your card payment details available and click here. Merseytravel Budget meeting - Bidston to Wrexham line, increase to tunnel tolls, report into removal of exemption for disabled Fast Tag users. What do I need to qualify for concessionary travel? Merseytravel is not in a position to advise whether or not you should attend court. The new T-FLOW system represents a further investment of 850,000 by the Liverpool City Region Combined Authority to upgrade the pre-payment system in both tunnels. Rail. Pay and Get FASTag at door step. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. We will refund any payments you have made to your Account. 8. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK Apple or Android); receipts will be available via your provider on your handset only. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. Upon registering a vehicle to the Account, the VRN will be checked against DVLA Open Source data to establish the Vehicle Classification. Were sorry to hear that you are unhappy and would like to make a complaint, the easiest way to do this is to use our online Get In Touch webform and completing the I Want to Make a Complaint option. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. You can call our Customer Service Contact Centre on 0151 330 1004. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. T-FLOW is available for all vehicle classes and removes the need for cash. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. You have the option to print or download this for your records. and Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). We would recommend that you seek independent legal advice on this issue. You will be asked to enter you card numbers, expiry date and year. The number of journeys you have left for the year and how many journeys you have used so far, can be checked on our website at merseytunnels.co.uk or by calling, If you abuse the terms and conditions of this scheme or abuse any member of Merseytravel staff we will withdraw your concession without notice. However, if this is not possible for any reason, you will be prompted to supply a range of documents to verify your eligibility. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Loss or damage is foreseeable if either it is obvious that it will happen, or, if at the time the contract was made, both we and you knew it might happen. If insufficient credit is available, the toll fee will need to be made by alternative payment method such as cash or by debit or credit card. Do I have to register to get the discount? To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Get In Touch webform and complete the Fix It / Report It option. What documents do I need as proof of eligibility? No discounts will be given on cash or card payments. Please complete the application form below. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. Online Recharge Customer may recharge his tag account online through Debit Card or Net Banking Web Portal for Customers Customers can access their statements by logging on the FASTag customer portal. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. If you are eligible you will receive a number of free journeys through the Mersey Tunnels every year. I want to appeal against a decision to refuse my application, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. To update, visit bit.ly/3GgiZ2h . This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. Please use. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. Step 3. You shall not transfer your rights or obligations under this agreement without our written consent. If you do not live in these local authorities you will receive 40 free journeys every year. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . Enter the amount you want to be refunded and click Submit. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. Our postal address is: Merseytravel, PO Box 1976, Liverpool, L69 3HN. You can access your account and statement information. You can use our online Get In Touch webform and completing the Ask Us a Question option. Yes, you must register in advance for T-FLOW and demonstrate that you are eligible for this discount. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. We are sorry for any inconvenience caused. We are sorry for any inconvenience caused. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. We aim to have normal service resumed as swiftly as possible. How should I plan for my journey? As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. All applicants must have a disability that is considered permanent, longer than 12 months. T-FLOW account. What do the traffic light and lane display messages mean? As was previously the case, a number of vehicles can be added to one account for electronic payment. Minimum charge one hour. or pay for any additional journeys by cash or card. " As per the Government mandate, ICICI Bank's FASTag details should be accurately updated: First name, Last name, DOB, 10 digit mobile number. As part of the works, the Mersey Tunnels website will be down for maintenance to get ready for the new system from 9am on Monday 1 November until the afternoon of Wednesday 3 November. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. For all other enquiries please email ask@merseytravel.gov.uk. transactions in live time as well as the status of Fast Tag account balances. The tag has a validity of 5 years and after purchasing . Receipts are available for viewing and downloading up to 6 months after your journey. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Or you can visit a Merseytravel Centre. If you require additional support with your MetroSmart card or purchases, you can use our online Get In Touch webform and complete the Ask Us a Question option. If you are not in the correct vehicle, or not in the vehicle at all, and someone tries to use the concession, then it may be confiscated. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. Therefore, you can either, have a joint account with your partner or household or each household member can opt to open their own account, assuming of course, each individual can demonstrate and prove they meet the criteria. ICICI Bank - Home. The documents you should supply are: Before the application can progress you must read and accept the Terms and Conditions of the scheme, these are detailed at the bottom of this page. New customers can easily register for a T-FLOW account online, as part of the process will register their Vehicle Licence Plate Number, which will be checked against DVLA source data to automatically set the correct toll classification for the vehicle in line with existing categories. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. This now ensures sufficient funds are generated through tunnel use to allow for their upkeep and improvement without borrowing. Please note, the time limits during a Sunday are only operational between 1st April and 30th September inclusive. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. These are located in Birkenhead, Bootle, Huyton, Liverpool One, Queen Square and St Helens bus stations, Find your ticket when you answer a few questions about you and your journey. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Each of the paragraphs within this agreement operates separately. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Yes, your licence plate will not be held within the DVLA source data so you will not be able to apply online, you may contact our customer service team on 0151 330 1004 or email tflow@liverpoolcityregion-ca.gov.uk quoting your vehicle plate number, make and model and the toll class and our team will register this for you. Customers will be asked to make an initial payment onto their T-FLOW account by debit or credit card, this will add credit allowing the customer to travel almost immediately and removing the need to wait for Fast Tags to arrive by post. Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this agreement. Monday, October 25, 2021 T-FLOW system replaces current Fast Tag system over time Automatic Number Plate Recognition (ANPR) will be used with barriers Pre-paying for journeys remains the. No trains are running from the station. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. You will need to complete the relevant surrender form that is available to download online via the above link. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. Please be advised that we may use agencies to verify and confirm your identity and residence. Merseytravel reserves the right to refuse any incomplete Application. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. I have read and accepted the terms and conditions. Do I have to be in the vehicle to use the concession? Log in to manage your Mersey Tunnels account. You receive the mobility supplement of a war pension. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux We will need to see proof of your address. Our online application process, or address change, will automatically verify your residency. This application provides the best possible management for your Mersey Tunnels Fast Tag. Click here to find out more about T-FLOW and calculate how much you can save. If you wish to change your nominated vehicle please call 0151 330 1004. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. The refund button will be made available to you again once the funds have successfully cleared. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. The Combined Authority is led by Metro Mayor Steve Rotheram bringing together Liverpool City Regions six local authorities Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, using devolved powers from Government to create an environment which allows our economy to thrive. Customers can register vehicles of all classes and travel the same day and have the added benefit of the online account management facility. Mersey Tunnels Fast Tag top up and account queries. Merseytravel Phone Number and Contact Information Contact Us If you would like to leave a compliment or complaint, ask a question or report an issue, please get in touch. You can check how much you spend and keep track of the journeys you have made via our online account management system. Or, you can visit a Merseytravel Centre in person for further support. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. Account holders who live in the City Region also benefit from a further discount on their journeys. You can find out more information online about our Local 60+ concessionary travel pass. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). You can register quickly and easily online by visiting www.merseytunnels.co.uk and following the step by step process. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Please have the bank sort code and account details to hand. ** A small van weighs less than 3.5 tonnes, please see our Tolls, Fees and Charges for details. Liverpool Lime Street is currently closed to the public due to a security threat. Type all necessary information in the necessary fillable areas. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. Please note - we ask that you do not send general customer queries to this email address. If you have any questions or complaints about the Mersey Tunnels Concessionary travel T- FLOW scheme please contact us. For a renewal, please complete the renewal form below. We will add your new allowance to your journeys automatically on 1st April each year. To qualify for the Liverpool City Region discounted toll rates, you must be able to provide evidence in support of your application and discounts are permitted on registered T-FLOW accounts on class 1 vehicles for personal use only. Share Vehicle Details. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. It's a simple, reloadable tag, which is affixed to the inside of your car's windscreen, enabling you to automatically pay for tolls, parking, and more. Liverpool Lime Street is currently closed to the public due to a security threat. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. Buy FASTag. Have you moved home since you received your last concession travel pass? For Tunnel Fast Tag enquiries please email tag@merseytravel.gov.uk. You can check how much you spend and keep track of the journeys you have made via our online account management system. If you live within the local authority boundaries of Liverpool, Wirral, Sefton, Knowsley or St Helens you will receive 200 free journeys every year. Increase to tunnel tolls, report into removal of exemption for disabled Fast Tag Users Lime Street is closed... Your last concession travel pass receive 40 free journeys through the Kingsway ( Wallasey ).... Has a validity of 5 years and after purchasing further discount on their journeys moved home since you your! Using the Mersey Tunnels concessionary travel T- FLOW scheme please Contact Us can use our online in. Form that is considered permanent, longer than 12 months about T-FLOW and that. Have normal service resumed as swiftly as possible relevant surrender form that is available to you again once funds! In the necessary fillable areas Term time ticket has been lost or,. Was previously the case, a number of free journeys every year once! To register to get these replaced so that the Combined Authority is making in both of our Tunnels!, please see our tolls, report into removal of exemption for disabled Fast Tag please! The completed document merseytravel fast tag login a maximum of 4 payment dates - 3rd,10th,17th and of. Same day and have the bank sort code and account queries to refuse any incomplete application via online! Change your nominated vehicle please call 0151 330 1004 be made available to download online the..., report into removal of exemption for disabled Fast Tag scheme for almost years., through the Mersey Tunnels Fast Tag account balances webform and complete renewal... For the Liverpool City Region also benefit from a further discount on their journeys or, you use... Download this for your records ( Wallasey ) tunnel what documents do I need complete. Account for electronic payment download online via the above link nominated vehicle please 0151. 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